Podz Support

Welcome to the Podz support page.

Soon we will be adding more FAQs, Forums and How to Videos. As we ramp up, feel free to email info@strikebright.com with any questions, issues or ideas that you have!

Why am I not receiving notifications?

If you are not receiving notifications, make sure that you select "Yes" when you are prompted by Podz to allow notifications. Also make sure that, in your pod profile, "Silence Notifications" is turned off.
Application level notification settings are controlled at the device level. You can access these settings from the Podz menu by selecting "App Settings." This will take you to the application settings for Podz. Make sure notifications are turned on.

Can I delete my Podz account?

You can easily delete your Podz account and all related data. To do so, go to the Main Menu in Podz, select Member Profile, scroll to bottom, and select Delete Podz Account. All data will be removed. However, if you created an event and other people signed up for the event, that event will not be deleted.

Can I belong to more than one pod?

Absolutely! You can create and be a member of as many pods as you like. You can easily switch between pods when the app is launched or at anytime by choosing a different pod from the pod selection dropdown at the top of Podz.

Why does Podz ask to use my location?

Podz may ask you to use your location if you a) decide to share your location with other pod members or b) when adding an event, you search for locations by name (e.g., Starbucks) by pressing the search icon below location or you touch the location icon to get your current address; or c) when you choose Show Weather Forecast from the App Settings options. Regarding search, ModPod requests your current location to make the results more accurate - your location is not stored, it is only used for the search. When sharing your location with the pod, it is encrypted at all times, and removed as soon as it is no longer needed (e.g., when your location updates, your prior location history is deleted).

Can ModPod sync with other calendars?

Yes! ModPod can sync with any calendar that your device (e.g., iphone or android) has access to. This makes getting started with ModPod super easy. Simply select Synchronize from the "More" tab, and you will be walked through the integration process.

01. How do I change my passowrd?

If you need to change or want to reset your password, on the Podz login screen, choose Forgot Password. Then enter your email address, and you will be sent a reset verification code that will allow you to change your Podz password. Enter that code and you will be able to change your password.

02. Can I change my username?

Your username/login is the email address that you used to register your Podz account. After registering, you use this email/username to log in to the Podz app. You can change your display name (what other pod members see) for any pod at any time. You can also change your primary email address/username in your Podz Profile in the app.

03. Can I leave a pod?

Yes. Simply go to your pod profile for the pod, and select Leave This Pod. Note that you can also opt to silence the pod so that you do not get notifications for pod events and chats.

04. Can I delete my account? What happens when I do?

Yes you can delete or inactivate your account. However, some data (but no personal data) may remain in the system. For example, if you created events that other attendees went to, those events will remain in the system. If you delete your account, any information that cannot be deleted will be anonymized.